Gradely

Support

We’re here to help.

The quickest answers to what teachers ask us most, and how to reach us when they are not enough.

In short

  • Email support@agradely.com — we read everything and reply in plain language.
  • Plan missing after paying? Settings → Subscription → Restore purchases.
  • Cancel and refunds happen in Google Play or the App Store.
  • Never email us student names or marks. We never need them.
01

I can’t sign in

Check the address and password, then use Forgot your password on the login screen: we email a six-digit code, so the email address on your account must be one you can open. If you signed up with Google or Facebook, use the same button again. There is no password to reset for those accounts.

02

My plan didn’t appear after I paid

Open Settings, then Subscription, and tap Restore purchases. It can take a minute for the store to tell us. Make sure you are signed in to the same Gradely account you bought with, and to the same Google Play or App Store account. If it still shows Free after a few minutes, email us the address on your account and the date of the purchase.

03

Cancelling, changing or refunds

Subscriptions are managed by the store, not by us. In Google Play, open your profile, then Payments and subscriptions; in the App Store, open Settings, your name, then Subscriptions. Refunds are decided by Google or Apple under their own rules. You keep your plan until the date you have paid up to.

04

I lost my phone or got a new one

Sign in on the new phone, then restore a backup from Settings, then Backup and restore. Your gradebook lives only on your phone, so without a backup file it cannot be recovered by anyone. Your plan comes back on its own once you sign in.

05

Deleting my account

Settings, then Teacher profile, then Delete my account. See the account deletion page for exactly what that removes. It does not cancel a subscription, so cancel that in your store account first.

06

Something is broken

Tell us what you were doing, what you expected, and what happened instead, and include your phone model and the version shown at the bottom of Settings, then FAQ. Please do not send student names or marks; we never need them.

Questions about any of this?

support@agradely.com